Terms of Service

By accessing or placing an order on Raceras Shop, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use of the platform.

You are responsible for keeping your account credentials, order references, and payment confirmations confidential. Notify us immediately if you suspect unauthorized access to your account or a fraudulent transaction placed in your name.

We apply industry-standard safeguards — encrypted connections, access controls, and monitored admin activity — to protect the platform, but no system is completely immune to compromise. Never share one-time payment links or order confirmation pages with anyone you do not trust.

Each order may be split into multiple parcels fulfilled independently by different event organizers. Fulfillment method (race bib claim pickup or nationwide courier delivery) is set per item and shown at checkout and on your order tracking page.

Delivery timelines are estimates provided by the fulfilling organizer or their courier partner and are not guaranteed. Raceras Shop is not liable for delays caused by third-party couriers, force majeure, or incorrect delivery information supplied by the buyer.

Payments are processed through PayMongo-supported channels (GCash, Maya, QRPH, and major credit cards). Raceras Shop does not store your full card or e-wallet credentials — these are handled directly by our PCI-DSS compliant payment processor.

You agree not to:

• Attempt to probe, scan, or breach the security of the platform or another user's account.
• Use automated scripts or bots to scrape, checkout, or manipulate listings and pricing.
• Submit fraudulent payment information or dispute legitimate charges in bad faith.
• Impersonate an event organizer, courier, or Raceras staff member.

Violations may result in order cancellation, account suspension, and referral to authorities where warranted.

Organizers who list products on Raceras Shop must provide accurate product descriptions, honor stated fulfillment methods, and keep customer data received through the platform confidential. See our Partner Agreement for full organizer obligations, payout terms, and platform security requirements.

Raceras Shop acts as a marketplace connecting runners with event organizers and their vendors. We are not the manufacturer or seller of record for third-party merchandise and are not liable for indirect or consequential damages arising from product defects, delivery delays, or organizer non-performance, beyond facilitating a resolution in good faith.

We may update these Terms from time to time to reflect changes in our services or legal requirements. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms can be raised through your order's Order Tracking page or via the official Raceras support channels.