Privacy Policy

We collect information you provide directly, such as:

• Name, email address, phone number, and shipping/pickup details at checkout.
• Order history, order reference numbers, and support communications.
• For organizers: business details, payout accounts, and store listing content.

We do not collect or store your full payment card or e-wallet credentials — these are handled directly by our payment processor, PayMongo.

• Process orders, split fulfillment across organizers, and coordinate delivery or pickup.
• Send order confirmations, shipping updates, and support responses.
• Detect and prevent fraud, abuse, and unauthorized access to the platform.
• Improve marketplace features and organizer tools.

We apply technical and organizational safeguards to keep your data secure, including encrypted data transmission (HTTPS/TLS), restricted admin access, and PCI-DSS compliant payment handling through PayMongo. Access to customer data by event organizers is limited to what is needed to fulfill their portion of an order.

Your name, contact number, and delivery address are shared only with the specific event organizer(s) fulfilling your order and, where courier delivery is selected, with the courier handling that parcel. Organizers and courier partners are contractually required to use this information solely for order fulfillment.

Order and transaction records are retained for as long as necessary to comply with tax, accounting, and dispute-resolution requirements, after which they are securely archived or deleted.

Under the Data Privacy Act of 2012, you may request access to, correction of, or deletion of your personal data, subject to our legal and record-keeping obligations. You may exercise these rights by contacting us through the channels below.

For privacy inquiries or to report a suspected data security incident, reach out via the official Raceras support channels or through your Order Tracking page.